Readers vs listeners

by Andrew Lightheart

Taking things back to absolute basics, if we knew nothing about how presentations ‘should’ be, what might we be able to work out just from the fact they are spoken, not written?

Readers are in control

~ Readers are in control of the speed they are reading, and so the speed of the information they are receiving.

~ They are in control of how long they spend with your information.

~ Readers can re-read sections they didn’t quite get.

~ They can also skim bits they are not interested in.

~ Readers can even choose whether to read a document or not.

Listeners are much less in control.

They can’t control the speed of information, the amount of time they spend, they can’t re-listen nor skim, and they have to be in the room.

What does this mean in terms of your responsibilities as a speaker?

How can you make it so that there is benefit to delivering a spoken presentation rather than a written document?

What are the benefits of having the ‘owner’ of the information in the room?

What does this mean about structure? About tailoring your information (and the structure of your information?)

Some words that come to mind for me:

~ Pace
~ Signposts
~ Q&A
~ Relevance

When explaining complex topics, metaphors are indispensable.

Understanding complex topics without metaphors is like learning a word in another language without a dictionary. It’s not impossible to find out what the word means by seeing it several times in context, but it’s much quicker to learn a word by knowing its equivalent in your own language.

Metaphors are a bridge

Metaphors are when you take a new concept and say it has equivalence in a familiar concept.

Let’s say you’re round your Mum’s house installing their new broadband (of course) and you want to explain how broadband is better than her dial-up she’s had for five years.

Grabbing the first equivalent that comes to mind, you explain that she’s been using a bicycle to get to places on the internet. Effective but very slow, and some places are just too far away.

Broadband is like driving a sports car on a highway. Fast, efficient, and you can get anywhere you want.

A nerdy grammar point for nerdy grammar people

Yes, English grammar taught you that there is a difference between ‘metaphors’ and ‘similes’.

In theory, metaphors say that something is something.

Whereas dial-up is a bicycle on the a country lane, broadband is the fast lane on a highway.

Similes use the word ‘like’.

Whereas dial-up is like a bicycle on a country lane, broadband is like the fast lane on a highway.

For our purposes, this is too specialist a description, it doesn’t make any discernable difference in spoken language. Helvetica and Verdana are different fonts, but you can still understand an article written in either. Only font nerds will notice.

NB I am both a grammar nerd and a font nerd. I am also a realist.

How to choose the right metaphor

If you can choose the right metaphor, it will allow people to access your concept much easier.

You really want to make sure your metaphor is one that is going to suit your purpose. You want a metaphor than clarifies rather than confuses, and, I would add, one that creates curiosity.

Because metaphors are so much a part of our thinking, many metaphors have been used again and again.

In fact, a particular topic often has the same metaphor used as a matter of course. Fresh metaphors are much better to keep people’s interest.

~ Think about who you are presenting to – what do you know about them?
~ What’s do you want them to be able and motivated to do after your presentation?
~ What aspects of your topic/sub-topic do you need to emphasise so that they are able to move closer to that goal?
~ Allow your mind to roam around, vaguely asking: What else in the world shares those qualities?
~ Choose something.
~ Experiment explaining your subject using the known something as a bridge – draw links (‘this in the technical topic is like this in the known image…’)
~ Evaluate. Does it make it easier to explain, easier to understand? If not, go through the process again.

Gold star metaphors

You get a gold star for your metaphor if

~ it allows your listeners to extrapolate other things about your topic
~ it doesn’t have unintended negative connotations
~ you’ve never heard anyone else using it.

Example of a good metaphor

A basic concept of systems theory is the feedback loop.

Qualities:

~ A flow coming in
~ A limit
~ A way of adjusting the flow so that it doesn’t exceed the limit

The way Dana Meadows, one of the original systems gurus, explains a basic feedback loop is it’s like filling a glass of water from the tap.

You turn on the tap. You watch the level. As it gets near the top, you slow the flow. When it is at the limit, you turn the tap off.

This is a lovely metaphor as you not only get the concept easily using an easily understandable image but you can make extrapolations from it.

For example, you can predict problems with systems from the metaphor.

~ If your system’s flow is very fast, you’ll find it difficult to stop the flow before it gets to the limit.

~ If you can’t see the glass, you won’t be able to adjust the flow accurately. Same with your system – if you can’t judge when the loop is reaching its limit, you won’t be able to adjust the flow.

~ If you are not able to adjust the flow accurately (maybe the tap is faulty), again, the system is likely to exceed its limits.

Good, right?

The only shame is that inside the systems theory community, it’s the standard metaphor. So if you’ve read about systems before, you’ll have heard it.

~~~~

Choosing a metaphor can make your concept immediately accessible to your listeners.

If you just want to use an image to briefly bring some spice into your talk, that’s one thing.
However, if you want to use a metaphor to base your presentation around, that’s another.

If your image is going to have any kind of extended exposure, you’ll need to think more carefully.

A bad metaphor can kill your presentation – either confusing your listeners, or turning them off with cliches.

A great metaphor can clarify understanding and, potentially, last a long time.

Choose well…

After working out why the hell you’d want a Q&A session anyway, we saw last time that there are some barriers to people asking questions after your presentation.

These include…

1. They are embarrassed to speak into the silence
2. They don’t have any questions
3. They haven’t had enough time to come up with a question
4. They don’t think their question is relevant/good enough
5. They don’t think the speaker actually wants questions
6. They need some seeds/suggestions for topics
7. They’re confused
8. They’ve forgotten their question

Looking at these, here are some strategies for how to get people past these hurdles.

Before your session

First off…

~ Let people know in advance that there will be questions

and

~Invite them to note down their questions

This might go something like this… [click to continue…]

I know you’re probably familiar with them, but just on the safe side, here are industry standard guidelines on how to answer questions after a presentation.

Industry Standard Presentation Question Answering Best Practice*

*sounds official, huh?

~ Let the group know at the start of the Q&A how long you have for Q&A.

~ If you’re at all unsure of the question, feel free to clarify with the asker.

~ If the group is larger than, say, eight or nine, repeat the question back to the whole group.

~ Answer the question to the whole group, not just the asker.

~ Answer briefly. People can always follow up.

~ If the question is very particular to the asker’s situation, see if you can bring your answer up to refer to more general principles that are relevant to the whole group.

~ Before moving on, check with the asker that you’ve answered their question sufficiently.

~ If you say you’ll get back to someone… get back to them, eh?

~ As you’re getting to the end of your allotted time, let everyone know.

There are plenty of situations where you might want to vary these, but if you do, make sure you have a particular reason.

These guidelines won’t necessarily make you shine (for that, start here), but you will come off, at the very least, as professional.

So you finish your presentation.

What’s next?

You ask, ‘Any questions?’

And then… silence.

Church bells. Crickets. The howl of the wind…

Bah!

Lack of questions is totally fixable.

First thing you need to do is to think about why you want questions in the first place.

If you do indeed want there to be questions after your presentations, the next step surely is to think about what might be getting in the way of people speaking out. [click to continue…]

Before we come to strategies for The Dreaded Q&A, I think it’s important you ask yourself as question:

Why the hell do you want people to be asking you questions anyway?

Aren’t some of your worst presentation memories about not answering a question well? Isn’t it just opening the floodgates to difficulty and embarrassment? Wouldn’t it be easier if you said, ‘Any questions?’, and then everyone sat silent for a few seconds, and then you just sat down?

I know you might actually be saying, ‘Yes, YES, it would be better.’

However, once you think about how the Q&A fits into things, it can help you to refocus on the purpose of your presentation.

Q&A and the purpose of presentations

If you’ve been planning from outcomes, you will have realised that as soon as you think about the response you’re looking for, things become much clearer.

Generally, the short/medium-term outcome for a presentation is conversation. The reason you’re giving the presentation is to spark that conversation and set the frame for it. And by conversation I mean the exchange of ideas in many formats as well as literal I-say-something-you-say-something.

If conversation is the thing…

If you want people discussing your topic, then surely  Q&A is exactly what you’re looking for?

Ok, if your answer was no, let me add something else in.

If you want people discussing your topic, and you knew how to deal with even difficult questions well, isn’t Q&A exactly what you’re looking for?

I thought so.

(If you want to start thinking about how to deal with difficult questions, start here.)

Some reasons you might want people to ask you questions after a presentation:

~ You want to know what people don’t understand, so you can correct their understanding
~ You want to know people’s concerns about your topic, so you can help them deal with them
~ You want to know what’s of interest to your listeners
~ You want to look like you’ve been an interesting speaker
~ You can’t bear the silence anymore.

If you can work out why you want interaction, you can begin to work out how to make it happen.

Next article: What stops your listeners asking you questions?

Stay tuned.

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